CIL Hotel Turnaround Services
CIL Hotel Turnaround Services
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Terms of Use

Please read these terms carefully before using our website and services.

Last Updated: March 22, 2026

1. Acceptance of Terms

By accessing or using the CIL Hotel Turnaround Services website, mobile applications, and any related services (collectively, the "Services"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, you may not access or use the Services. These Terms apply to all visitors, users, and others who access the Services.

2. Description of Services

CIL Hotel Turnaround Services provides hotel management, investment opportunities, hotel financing, workforce solutions, and hotel booking services. We reserve the right to modify, suspend, or discontinue any part of the Services at any time without notice.

3. Eligibility

By using our Services, you represent and warrant that:

  • You are at least 18 years of age.
  • You have the full power and authority to enter into these Terms.
  • Your use of the Services does not violate any applicable law or regulation.
  • If you are using the Services on behalf of a business entity, you have the authority to bind that entity to these Terms.

4. User Accounts

To access certain features of our Services, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to terminate accounts, remove content, or cancel orders at our sole discretion.

4.1 Types of Accounts

  • Guest Account: For booking hotel stays and accessing traveler features.
  • Hotel Owner Account: For managing hotel properties, accessing turnaround services, and applying for CIL loans.
  • Investor Account: For investing in hotel turnaround projects and accessing investment portfolios.

5. Hotel Management Services

When you apply for hotel management services, you authorize CIL to conduct property inspections, financial assessments, and operational audits. Upon signing a management agreement, CIL will assume operational control of your hotel for the duration specified in the agreement. Management fees and profit-sharing arrangements will be outlined in your specific agreement.

6. Investment Services

Investment opportunities offered by CIL are available only to accredited investors. By investing with us, you acknowledge that:

  • All investments involve risk, including potential loss of principal.
  • Past performance does not guarantee future results.
  • You have reviewed and understand the investment prospectus and risk disclosures.
  • You are responsible for your own investment decisions.

7. CIL Hotel Loan Program

The CIL Hotel Loan program provides financing to hotel owners. By applying for a loan, you agree to:

  • Allow CIL to conduct comprehensive property and financial inspections.
  • Permit CIL to manage your hotel during the loan repayment period.
  • Repay the loan from hotel revenue according to the agreed schedule.
  • Provide accurate and complete information in your application.

8. Hotel Bookings

When you book a hotel through our platform, you agree to:

  • Provide accurate booking information.
  • Pay the total amount due for your stay.
  • Abide by the hotel's policies, including cancellation and check-in requirements.
  • Be responsible for any damages caused during your stay.

9. Payments and Fees

All payments made through our Services are processed securely. Fees for services are as described at the time of transaction. We reserve the right to change our fees at any time with notice to affected users. Refunds are provided in accordance with our refund policy for each specific service.

10. Intellectual Property

The Services and their entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by CIL Hotel Turnaround Services, its licensors, or other providers of such material and are protected by Nigerian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

11. Prohibited Conduct

You agree not to:

  • Use the Services for any unlawful purpose.
  • Attempt to gain unauthorized access to any portion of the Services.
  • Interfere with or disrupt the Services or servers.
  • Transmit any viruses, malware, or harmful code.
  • Scrape, crawl, or use automated means to access the Services.
  • Impersonate any person or entity.
  • Harass, abuse, or harm another person.

12. Termination

We may terminate or suspend your account and bar access to the Services immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including without limitation a breach of the Terms. Upon termination, your right to use the Services will immediately cease.

13. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. CIL HOTEL TURNAROUND SERVICES MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, REGARDING THE OPERATION OR AVAILABILITY OF THE SERVICES, OR THE INFORMATION, CONTENT, AND MATERIALS INCLUDED THEREIN. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CIL HOTEL TURNAROUND SERVICES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES.

15. Indemnification

You agree to defend, indemnify, and hold harmless CIL Hotel Turnaround Services, its affiliates, and their respective directors, officers, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses arising from your use of the Services or violation of these Terms.

16. Governing Law

These Terms shall be governed and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Lagos, Nigeria.

17. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised terms.

18. Contact Information

If you have any questions about these Terms, please contact us at:

CIL Hotel Turnaround Services
A Division of Collaborative Investment Ltd
Email: legal@cilholding.ng
Phone: 0800 CIL HOTEL
Address: 12, Adeola Odeku Street, Victoria Island, Lagos, Nigeria

CIL Hotel Turnaround Services

A Division of Collaborative Investment Ltd. We revive underperforming hotels and restore them to profitability.

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